Luxury Attitude Academy

ONLINE TRAINING IN

Service Excellence

Chosen by the leading luxury brands

Cultivate Your Luxury Attitude

Working in the luxury industry requires specific knowledge and skills that that are difficult for employers to find on a global level. Luxury Attitude, with 20 years of experience in the world of luxury, has created the Luxury Attitude Academy, an novel online platform to learn to practice a profession in contact with customers in the world of luxury.

Our training program “You make luxury come true” will provide you with a better understanding of the world of luxury, as well as of your role in the client experience. Trainees that complete the formation see their performance improve, and new career perspectives open to them.

To follow the Luxury Attitude Academy’s course “You make luxury come true” is to cultivate your luxury attitude in order to make your personality a key element of differentiation and performance in the world of luxury!

An outstanding innovation … we should have called it the UFO-learning!

Jean-Noël Kapferer

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... employees can discuss it together and managers can use it too...

Laurent Delporte

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WHY SHOULD YOU JOIN THE
LUXURY ATTITUDE ACADEMY ?

Since 1997, Luxury Attitude has trained more than 75,000 luxury professionals who are currently working in the world's most iconic luxury brands.

An innovative, interactive and practical training

The 'You Make Luxury Come True' training course is based on a web series of eleven episodes, combining fiction and pedagogy. Each episode covers a specific topic related to the service excellence and illustrated with concrete examples and testimonials given by influential luxury professionals, such as Dorchester Collection's Director of Operations and Hôtel Plaza Athénée's CEO, Taj Group'sPresident and CEO, as well as HR directors from Louis Vuitton, Wilson Associates's Artistic Director, the Head Sommelier of the Hôtel de Paris, etc.

A community of learners and professionals

For the duration of the training course you have access to the 'Luxury Attitude Academy' community, an exclusive platform where luxury professionals specialized in service excellence gather and interact.

Join Luxury Attitude Academy

LUXURY ATTITUDE CERTIFICAT

Upon completion of the course, you will earn the Luxury Attitude Certificate validating your acquisition of the knowledge necessary to play a leading role in staging the client experience in the luxury industry.
You will obtain the French professional certification 'La qualité du service dans la gestion de la relation Client', reference number 1691 in the CNCP inventory.
Three levels of certification are awarded based on your final result: Completion (80%), Excellence (90%) and Club 100 (100%).

REFERENCES

Since 1997, thanks to our training programs for the hospitality and luxury sectors, Luxury Attitude consultants have helped more than 75,000 people around the world to embrace the notion of service excellence and, in doing so, to participate in their company’s success.

Since the Spring of 2015, our online course 'You make luxury come true' has attracted more than 4000 learners - employees of the most prestigious hotels and the most beautiful brands, students in luxury programs, as well as anyone wishing to work in the luxury world - which have been awarded the Luxury Attitude Certificate.

By choosing to take this course, you too will be able to accelerate your career and differentiate yourself both during the recruitment process and in your career in a luxury brand.

Enrol in the Luxury Attitude Academy now !

Unlimited access to the course “You make luxury come true” during 6 months
14 hours of e-Movie Learning
Enrolment in our community of learners and experts
A personal portfolio to store and share your notes and realisations
A certificate attesting your qualifications

456€ TTC

Jean-Noël Kapferer

Laurent Delporte

WHY SHOULD YOU JOIN THE LUXURY ATTITUDE ACADEMY ?

LUXURY ATTITUDE CERTIFICAT

REFERENCES

WHY SHOULD YOU JOIN THE
LUXURY ATTITUDE ACADEMY ?